I have provided you with access to the site’s admin panel. Please help me as soon as possible!
Public
Ticket #166640
I have provided you with access to the site’s admin panel. Please help me as soon as possible!
Hi Svetlana,
Thanks for reaching out to us. Sorry for your inconvenience. We are on a leave.
Please disable any caching plugins/options on your site and check again.
Also, I can see a loader icon after visiting your site. Are you using Ajax to load your page after landing on it?
If so, we need an event from your Ajax loader that fires after the page is loaded. So that I can share a snippet to reinitialize our Swatches script.
Hope to hear from you soon.
Thank You
Hello! I did everything as you wrote. Nothing has changed. Please check, I’ve given you access to the admin area. Thank you in advance!
Hi Svetlana,
I have asked you to do nothing in my last reply. Please check my last message again.
I can see you have a loader to load page content. Let us know if you are using Ajax loader to load page content.
If so, we need an event from your Ajax loader to reinitiate our Swatches script by adding some additional script.
Thank You
Hi Svetlana,
I have visited your site and found a blank JS file of our plugin.
Have you tried to customize the JS file? The file name is frontend-pro.min.js.
I have added the necessary script to that file.
Now it works as expected. Here is a screenshot- https://paste.pics/c26ed552aeccd46903613d0f14ae2b0d
Please check it from your side and don’t forget to flush your cache before checking.
Hope to hear from you soon.
Thank You
does not work correctly on the catalog page.
Svetlana Yemelyanova
does not work correctly on the catalog page. Please help me set it up. If you look through the admin panel it works. If from another browser it does not work! You can see everything on the screenshots!