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keeps on crashing when I try to access the advanced tab under general options

Marijke Ali

Hello

When I try to access the “advanced” tab under the settings I keep on getting the notification that there has been a critical error on my site! See the images included.Capture d'écran 2025-03-26 174554.pngCapture d'écran 2025-03-26 175800.png

Then I have continues problems with setting the colors, for instance updating the changes  doesn’t change anything.

And there is no way to integrate the swatches to a normal wordpress page?

Hope to hear from you soon

Thanks in advance

Marijke Ali

Hakik Zaman

Hi Marijke,

Thanks for reaching out to us.

=> Install & Activate a plugin called Health Check & Troubleshooting.

Please kindly do a theme conflict check by doing these steps to identify the error :

=> Enable the troubleshooting mode- https://paste.pics/QXIXW

=> Activate a default theme like StoreFront- https://paste.pics/QXIYF

=> See if the problem persists. 

=> If the problem is resolved, you can understand if the issue is arising for the theme or not.

Also, kindly do a plugin compatibility check by doing these steps to identify the error :

=> Enable the troubleshooting mode- https://paste.pics/QXIXW

=> Deactivate all of your additional plugins except WooCommerce and Variation Swatches Plugin in troubleshooting mode.

=> See if the problem persists.

=> If the problem is resolved, you can understand which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank You