Hi Uriel,
Thanks for reaching out to us.
Please make sure the images used are the same in width and height.
It is recommended to use a square shape image. Also, share a product link from your site. So that, I can check the issue.
The given temporary login link is not working from my side. It redirects to the login page.
Hope to hear from you soon.
Thank You
Hi, that was the problem then, because the image is elongated. Now I’ve changed the background and text settings, as well as the thumbnail size, and it looks decent. I have two questions: one is about the tooltip sizes. Can I customize the size or just choose the ones allowed in the drop-down menu? It goes from 300×300 to a huge size. And the second is that when I purchased the plan, I bought the annual plan instead of the lifetime plan. How can I fix this?
I’ll give you access. I canceled the previous one, so I sorted it out…
Hi Uriel,
Glad to know you have sorted it out.
Can I customize the size or just choose the ones allowed in the drop-down menu?
It depends on registered image sizes. You have set a custom image size if you want to add more options to that dropdown. Here is a reference- https://developer.wordpress.org/reference/functions/add_image_size/#comment-296
When you register a new image size that will also be listed on that dropdown.
Note: Keep in mind that after adding a new size and setting that option, you have to regenerate the thumbnails. You can use this plugin to regenerate the thumbnails.
And the second is that when I purchased the plan, I bought the annual plan instead of the lifetime plan. How can I fix this?
Please open a new private ticket for the plan-related issue. So that, I can forward that to our Sales & Marketing team.
Thank You
Ok, thank you, and have a nice day!!
tooltip
Uriel Aguirrezabala
Show Tooltip dosent look good,the title disappears inside the image
