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sidebar filter shows #hex on duo colors

Paul Maes

IMG_7458.JPEG

Hakik Zaman

Hi Paul,

Thanks for reaching out to us.

You haven’t shared a link to check the issue.

Please share a link to check the issue.

Hope to hear from you soon.

Thank You

Hakik Zaman

Hi Paul,

After checking your markup, I can confirm that the sidebar is not loading our plugins widget.

Please make sure whether your theme has a widget filter feature or, you are using a filter plugin to display color.

You can temporarily disable this option to check if those colors are still there or not.

If color exists for the sidebar widget you will understand either a theme or a plugin is adding it for you.

Hope to hear from you soon.

Thank You

Paul Maes

Hello,

 

Thanks. There is no sidebar widget from you. Only theme widget.

Paul Maes

????

There is no solution and I did not solved this issue yet. What is the name of YOUR widget because I do not see any of your widgets.

Hakik Zaman

Hi Paul,

Sorry, I assumed now you can manage the rest of the settings as you know it is coming from your theme.

As your theme has customized the widget, you have to disable their widget feature first. Because it could conflict with each other. If you don’t know how to disable the theme-built feature, please contact your theme support.

Then:

=> If you are using the Classic widget, follow this screencast- https://www.loom.com/share/c46ffac5521844a28c231ce6852dc1f0

=> If you are using Gutenberg, you will get the filter block by typing ‘/swatches’ like this- https://paste.pics/cfb44715cc4c7ecbea16edfe5c0959c9

Thank You

Paul Maes

Ah. Ok. Sorry. Thanks for your help. I will contact the theme developer.