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Attribute tooltip image is not changing for some products

Nachman Rosen

Hi, I replaced the thumbnails in the tooltips of the terms in the attributes. For some of the attributes I also re-declared the color image itself. But there are products where it still shows the old images. I checked carefully if it is a cache. I found no signs of this.
I will note that when a new product is opened the images are updated.
Re-saving the product that shows the old images does not help. Neither does duplicating the product.

This is a product where the images are updated

https://wooda.co.il/product/%d7%a8%d7%99%d7%91%d7%95%d7%a2/

And these are products that are not

https://wooda.co.il/product/%d7%9e%d7%9c%d7%91%d7%9f/
https://wooda.co.il/product/%d7%9e%d7%9c%d7%91%d7%9f-%d7%9c%d7%90%d7%95%d7%a8%d7%9a/

Thank you very much

 

 

 

 

Hakik Zaman

Hi Nachman,

Thanks for reaching out to us. Unfortunately, I was unable to understand the issue by visiting the product links.

You can clear the transients from here and here.

Then check whether it resolves or not.

If not, could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.

Hope to hear from you soon.

Thank you

Hakik Zaman

Hi Nachman,

You are facing this for cache.

Please check this product, now, it displays like this from my end.

Don’t forget to clear all the caches (browser cache, caching plugin cache, and server-side cache) before checking.

You have to click on this button to flush the swatches settings cache.

Then update the product and press this button to clear the cache.

Hope to hear from you soon.

Thank You