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Cannot add Youtube video to product variation

FMF Hardware

I have pro version intalled. Followed tutorial on how to add youtube video in product variation gallary. But it is not working.

Hakik Zaman

Hi FMF,

Thanks for reaching out to us.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can use this plugin to create instant passwordless login links.

Or,

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

FMF Hardware

I cannot give you admin access. However, I’d be happy to schedule a screen-sharing meeting where you can guide me through resolving the issue directly.

If you’re unable to join the meeting, I will need to proceed with requesting a refund.

Thank you for your understanding.

thanks,

Hakik Zaman

Hi FMF,

Please review the attached screencast and follow the instructions provided to apply for the product.

If the screencast does not resolve the issue, we recommend performing a plugin compatibility check by following these steps:

=> Deactivate all additional plugins except for WooCommerce and the Additional Variation Images Gallery Plugin.

=> See if the problem persists.

=> If the problem is resolved, reactivate each plugin one by one to identify which one may be causing the conflict.

If the plugin conflict test does not resolve the issue, please try switching to a default theme such as Storefront to rule out any theme-related problems.

If the issue continues, we will need to inspect your site directly. For this, you can use a plugin to clone your site and provide us with access for further investigation.

Hope to hear from you soon.

Thank You

FMF Hardware

Hello there,

I am writing to inform you that I cannot deactivate or change my theme in the production environment as requested. I cannot afford to break my entire website just to check whether your plugin works or not.

Unfortunately, I am not satisfied with the plugin, as it has significant compatibility issues with other plugins I rely on, and I cannot remove those plugins just to comply with yours. I have attached a screenshot that clearly shows the issues it is causing on my site.

Due to these issues, I have completely deleted the plugin. I would appreciate it if you could proceed with processing my refund as soon as possible.

Thank you for your understanding.

Regards,

Hakik Zaman

Hi FMF,

Please open a Private ticket by providing your Order ID and License Key.

So that I can forward it to our Sales and Marketing team.

Thank You