fbpx
Enjoy Year-End Sale: 50% Off All Plugins! Coupon Code: NewYear2025

Request to Confirm Cancellation of Automatic Subscription Renewal

Attila Prihodni

Dear Support,

Today I noticed that your system automatically renewed the subscription (Order #159764) for the XBalance account for an additional year on October 19, 2024, despite the fact that the subscription had been canceled. I have again canceled the automatic renewal of the current subscription. I do not want this to happen again next year.

Please check and let me know if the automatic purchase has been successfully disabled. If not, what steps do I need to take to ensure this?

I would appreciate a confirmation that you acknowledge my request to prevent the subscription from automatically renewing in the future.

Thank you in advance for your response.

Golam Kibria

Hi Attila,

We are sorry for the inconvenience.

Would you like to have a refund for your last renewal?

I will forward your request to our team.

Thank You

Golam Kibria

Hi Attila,

We have canceled the autorenewal.

Thank You