Public Ticket #157191

Product visuals disappear

Paul Maes

3 months ago

Hello,

After hours of testing I found out there is something with your plugin that causes product visuals to disappear on mobile. [ see visual ]

ON MOBILE

when you select a swatch from this product i.e. https://leesbril.nl/leesbril-i-need-you-feeling/?attribute_pa_kleur-montuur=donkerrood-montuur-met-rood-zwarte-pootjes
and then go back
the product visual is gone and it gevies a ?

I have tested with every plugin disabled [ 54 of them ] [ including all cache plugins ] and after countless hours your plugin causes this.

Any clue?

Hakik Zaman

3 months ago

Hi Paul,

Thanks for reaching out to us.

Unfortunately, I didn’t find the issue as you described.

I have recorded my mobile device’s screen during this test- https://www.loom.com/share/eb1d0352089b40b7a4e5763019490a6b

Thank You

Paul Maes

3 months ago

please do as following steps on mobile

go to my shop > https://leesbril.nl/leesbril-kopen/
pick a random product with variations, click on a color swatch to go to the product
then use your back button
in most cases it shows up a ? instead of a visual

Hakik Zaman

3 months ago

Hi Paul,

I have followed your previous and present steps.

Unfortunately, I didn’t find any issues you claimed.

I have recorded my mobile device’s screen during this test-

https://www.loom.com/share/a8ebecefec08420089ab7266aa8e02cc

Thank You

Paul Maes

3 months ago

This is really really really weird. I will check again on my side.

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