Public Ticket #156976

Swatch Colours Not showing

Holly Taylor

3 months ago

Hello, for sometime now I have not been able to get the colours showing on my swatches or picturesif assigned. Can you look at my site and tell me how I am doing this please? Thanks

Holly

Golam Kibria

3 months ago

Hi Holly,

I am sorry for the inconvenience.

Will you please share a product page link with the issue?

This will help us with the investigation.

Thank You

Holly Taylor

3 months ago

Thanks for looking into this: 2 sample below.

1 – this one should be showing picture: https://pictureperfectproducts.com.au/vinyl-shop/htv-heat-transfer-vinyl/standard-vivid-flex-heat-transfer-vinyl-rolls-20-colours-3-sizes-210mm-300mm-500mm/

2. this one should be showing colours: https://pictureperfectproducts.com.au/blanks-for-vinyl/rectangle-pu-leather-key-ring-9-colours-to-choose-from/

Thanks

Holly

Golam Kibria

3 months ago

Hi Holly,

I can see that you have two Swatches plugins, you should stick with one of them.

For this product.

You have not configured the attribute terms. Please configure the terms here.

After the configuration, you will get this output.

Here is a tutorial on this.

For this product, you have not configured all of the image terms.

Please configure them here.

Let me know if this helps resolve the issue.

I will wait for your feedback.

Thank You

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