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Lost all my swatches – nothing works

Marianne Kristensen

Hi

I have made many color swatches – and after your update, I no longer can use swatches – I cannot switch between the colors on the photos.

I cannot click on the “swatches” under my variants, and if I activatee the extra plugin I have it looks strange, and I have to redue all over again.

 

I hope you can fix this asap, my webshop is right now not working correctly and I cannot put in new items, due to the swatches plugin does not work.

The plugin has deleted everything we have made – we need your help to fix this asap.

Thank you

 

BR Marianne

Hakik Zaman

Hi Marianne,

Thanks for reaching out to us. Sorry for the inconvenience you have faced and for our late response.

Note: There is a massive student protest ongoing within the country, and the government has shut down the internet for the past five days. You can check the situation on YouTube if you want more information. Now the internet is available with very limited speed.

The plugin has deleted everything we have made

For Your Information: We have no script or codebase to delete anything. So, there is no chance that your data has been deleted regarding our plugin.

Which version you were using before updating to the latest version?

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.

Also, can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can use this plugin to share a temporary login link to access your site.

Or,

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

Add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Marianne Kristensen

Hi

 

Thank you for your reply.

 

Let me try to explain what is wrong 😊 And I am very happy to hear that the swatches cannot be deleted, so now they must just be somewhere ells, and hopefully come back 😊

 

We have bought Pro Version; you must be able to confirm that from your end 😊

 

Pls see how it looks in my plugins after update:

 

When I try to activate the last version that says Pro – nothing happens, it will not activate.

 

My swatches are gone, the one where I put in pictures and choose buttons ect. – Gone – only this one Swatches Setting, with all this text:

 

 

If I push this yellow button:

 

 

 

It goes here and want me to buy more – and I do not want that – I have bought………. I have paid.

 

 

I hope you can help us with this – because I am missing the swatches badly and need them on my items.

 

Thank you very much.

 

BR

 

Marianne & Jonas

Hakik Zaman

Hi Marianne,

Unfortunately, your screenshots are not attached properly.

Please upload your screenshot here- https://paste.pics/ and post the screenshot link.

You can also record me reproducing your issue using a tool like this- https://www.useloom.com
It helps me to quickly figure out the issue.

Thank You

Marianne Kristensen

Hi Hakik.

Are we sure that if we dawnload the plug-in again that everything we have done is still active? Or do we have to start all over again. ?

BR Marianne