Hi Sharon,
We apologize for the inconvenience.
Please download the premium plugin from your account.
And perform a manual update like this.
Let me know if the problem is resolved.
Thank You
Public
Ticket #155146
Product not working
Sharon Hayles
Our license automatically renewed in March 2024 of this year, and now suddenly I am unable to use the plugin and it’s prompting me to upgrade to Pro. We already paid for this product and should be able to use it properly. Please advise as this is effecting sales on our website.