Hi Tyler,
Thanks for reaching out to us. Unfortunately, your given credentials are not working- https://paste.pics/R1JND
You can use this plugin- https://wordpress.org/plugins/create-temporary-login/ to give us a temporary login link to access your site.
Thank You
See below for the temporary login link.
https://modernridge.com/?ctl_token=1ec97ebe9611ba952f032862989e0638
Thank you
Hi Tyler,
Unfortunately, you haven’t added the variation images here- https://paste.pics/R1SMA
Please add the variation images to get the option to work.
Thank You
Yes I have. You are looking under the wrong product. Please look under the product named “Bubble”. I have not added variation images to other products yet because it will not work for the first one I tried it on.
Hi Tyler,
Please check this screencast, you haven’t added the variation images- https://www.loom.com/share/c1cbb190496642df97379e59eb68e002
Please add the variation images, not only the gallery images.
Thank You
Even after I added the image to the variation image instead of the gallery, the image still will not load on my website.
Hi Tyler,
Please make sure you have server-side caching. If so, please disable it for a test.
Here I have created a staging site for you. I have created a product just like your production site- https://wptestbox.com/single-attr/product/bubble/
Will you please help us to recreate the issue on this staging site?
https://wptestbox.com/single-attr/wp-admin/
Username: admin
Password: demo
Hope to hear from you soon.
Thank You
I cannot replicate the issue on the staging site. Everything seems to be working fine on my end as well. I did notice that the interface on the staging site looks different than the interface that appears on my site. I have tried disabling server-side caching and that did not solve the issue. I feel like something is not working properly with the plugin when it is trying to be used on my site.
Hi Tyler,
Thanks for confirming. Can you please create a fresh product for a test?
Then check whether it works or not.
It should happen on both the production and staging if the plugins have an issue.
Thank You
Variation Images No Longer Loading
Tyler Andrews
After purchasing and installing the Variation Swatches for WooCommerce – Pro plugin, my product variation images are no longer loading. I purchased this plugin to show single attribute variation image based on first attribute select on product page but I cannot seem to solve this issue. I don’t believe any other plugins are in conflict because the variation images were working just fine before I installed the pro version. Please let me know if there is anything you can do to help.