Public Ticket #151313

Not working on mobile

Matias Di Lorenzo

2 weeks ago

Hi! I’m writing to support because I’m having some issues with the plugin on mobile. In some cases, when I see a product from mobile, the selection doesn’t work ( I click one variation and disables the other. For example selecting size and color of a shirt). In desktop this works fine but I can’t manage to make it work on mobile.

Here I share some desktop and mobile images so you can see. Thanks!

Hakik Zaman

1 week ago

Hi Matias,

Thanks for reaching out to us.

Please give us a product link from your site where I can check the issue.

Hope to hear from you soon.

Thank You

Matias Di Lorenzo

1 week ago

Hi, I share this link with you as an example but many other products works the same:
https://whiteleaf.store/tienda/canguro-flea/

Thanks!

Hakik Zaman

1 week ago

Hi Matias,

Do you have any area-wise restrictions?

The link you have given doesn’t load from my end – https://paste.pics/QUBSU

Here is my IP- 116.204.155.46

Thank You

Matias Di Lorenzo

1 week ago

Hi! Actually I don’t have any restrictions on my website but I could check with my hosting provider. Do you have this problem in chrome only? Thanks

Hakik Zaman

1 week ago

Hi Matias,

Please check your site. It keeps displaying Unauthorized Access- https://paste.pics/QUG2J

I have also tried using my mobile device. During the tests, I have recorded my mobile screen- https://www.loom.com/share/c945b0e125af4c9d84601c3f7e22a57d

Thank You