Hi Matias,
Thanks for reaching out to us.
Please give us a product link from your site where I can check the issue.
Hope to hear from you soon.
Thank You
Public
Ticket #151313
Hi, I share this link with you as an example but many other products works the same:
https://whiteleaf.store/tienda/canguro-flea/
Thanks!
Hi Matias,
Do you have any area-wise restrictions?
The link you have given doesn’t load from my end – https://paste.pics/QUBSU
Here is my IP- 116.204.155.46
Thank You
Hi! Actually I don’t have any restrictions on my website but I could check with my hosting provider. Do you have this problem in chrome only? Thanks
Hi Matias,
Please check your site. It keeps displaying Unauthorized Access- https://paste.pics/QUG2J
I have also tried using my mobile device. During the tests, I have recorded my mobile screen- https://www.loom.com/share/c945b0e125af4c9d84601c3f7e22a57d
Thank You
Ticket is closed.
Not working on mobile
Matias Di Lorenzo
Hi! I’m writing to support because I’m having some issues with the plugin on mobile. In some cases, when I see a product from mobile, the selection doesn’t work ( I click one variation and disables the other. For example selecting size and color of a shirt). In desktop this works fine but I can’t manage to make it work on mobile.
Here I share some desktop and mobile images so you can see. Thanks!
