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Unable to add domain

Kirstin Norwood

i have bought variation swatches business and i am unable to add this on my other woocommerce store for the us

i have it on www.sarkartactical.com/uk/ but not www.sarkartactical.com

 

i have added the domains

 

 

Golam Kibria

Hi Kirstin,

Please copy the URL from the browsers address bar.

Let me know if this helps.

Thank You

Kirstin Norwood

Hi Golam,

I have done this, no luck unfortunatley.

 

Thanks

Golam Kibria

Hi Kirstin,

Please ignore this.

Please let us know if you face an issue while updating the plugin.

Everything should be fine as the system is targeting the root domain.

Thank You

Kirstin Norwood

hello,

 

I have updated. Issue still remains.

 

Can i please receive personalised support regarding this as the business pack has been purchased and is not working on both sites.

 

Thanks

Golam Kibria

Hi Kirstin,

Do you have the basic version of the plugin on your site?

Here is our installation guide for the basic and the premium version.

Please give us temporary admin access to your site. We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

Add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!