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variable products preloader keep on loading

Angelo Geraci

So basically we have created the pop up on the cart page with the variable products using elementor pro
so whenever the pop up shows up it keeps on loading and not let us choose the options of variable products
its working fine on shop page but not in the pop up

Hakik Zaman

Hi Angelo Geraci,

Thanks for reaching out to us. Please give us a link where I can check it properly.

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue, and also, I can propose a possible solution.

Thank you

Angelo Geraci

we have used elementor pro pop up build the pop up on the checkout

its showing fine when we are editing it on elemento but its shows like this when we go to cart page

Angelo Geraci

we had created the pop up with elementor pro and we have added the products widget in the pop up
the variable products options shows okay on the back end but when we view it on cart page the options keeps on loading as shown in video
i have used  another pop up builder and now the products are showing fine but we want it to work with elmentor so we can display cross sells

 

Hakik Zaman

Hi Angelo,

We need an event from your Frequently Bought Together plugin that triggers after the products are loaded.

Please contact them by sending the example trigger.

document.addEventListener(‘malinkyLoadPostsComplete’, function(e) {
console.log(‘LoadPostsComplete’);
});

Then ask for a trigger to reinitiate our swatches script.

Thank You

Angelo Geraci

there is no plugin named Frequently Bought Together
we have no idea to whom should we text
can you show me the screenshot or something like that

 

Angelo Geraci

hey
i am asking about who should we contact to ask for a trigger?

 

Hakik Zaman

Hi Angelo,

i am asking about who should we contact to ask for a trigger?

If the Frequently Bought Together feature is form your theme, you have to contact your theme developer.

If the Frequently Bought Together feature is from a plugin, you have to contact the plugin developer.

Thank You

Hakik Zaman

Hi Angelo,

You are using the rounded shape of swatches. But, your text width is large.

Please use the squared shape rather rounded shape- https://paste.pics/QSUGT

Thank You