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Customers need to double click for select

Hello,

I am facing an issue where customers have to double-click to select a variation, which is causing inconvenience. I have attached a video and screenshots for your reference. Please let me know if you require access to the backend, and I will provide you with a temporary autolink.

Please assist me in resolving this issue as soon as possible.

Best regards,

Jovica

 

Video: https://www.loom.com/share/4a6f6d3d261d474896f42c99ce99ddc0

Images: https://postimg.cc/gallery/MZqWD1X

Hakik Zaman

Hi Jovica,

Sure, I am trying to test it on an iPhone.

In the meantime, please make sure you are using the updated browser (safari).

Hope to hear from you soon.

Thank You

Dear Sir,

I am writing to follow up on an issue we discussed earlier. Despite the passage of two weeks, we have yet to receive any updates or communication regarding the resolution of the problem. To illustrate the issue further, please find attached a screenshot indicating that an order was placed without the selection of a variation, as the variant was only highlighted and not selected, leading to its omission from the final order details.

 

This is yet another example of the ongoing problem our customers are experiencing when trying to select variations. It remains necessary for them to double-click to select variations, which is less than ideal. We hope that a solution will be forthcoming in the next few days, as our customers’ satisfaction is of utmost importance to us.

Thank you for your attention to this matter.

Best regards,

Jovica

Hakik Zaman

Hi Jovica,

Can you please temporarily deactivate the WooCommerce Custom Product Addons Pro for a test?

From my inspection, it has a script issue. Please let me know your findings.

Thank You