Hi Marc,
We are sorry for the inconvenience.
Will you please share the order number that you see here?
Hope to hear from you soon.
Thank You
Public
Ticket #148624
Hi Golam,
the order number is: #148538
Another question: in the account details, the email address is [email protected], but we received subscription renewal mails at the (old) address [email protected]. This email is not listed in the account details anymore. How can this happen?
Thanks in advance,
Marc
Hi Marc,
I have forwarded your ticket to our team (to fix the missing invoice issue).
When you make a purchase, we create an account on our site using the email address and other details.
Our payment gateway also securely saves the details on their end.
I think that at some point, you have changed your account email address (on our site).
However, the payment gateway still has the email address associated with the purchase.
Thank You
Hello,
unfortunately I have not yet received any positive feedback on my missing invoice. It is still not available. Is there any information missing on our part to rectify the error?
Best regards
Corinna
Hi Marc,
We are sorry for the inconvenience.
Please try to download your invoice here: https://getwooplugins.com/my-account/orders/
Thank You
Ticket is closed.
PDF invoice not found.
Marc Nilius
Hello, unfortunately I am unable to download the invoice from 3.2.24 order 229498896. I get the message: PDF invoice not found.
Please provide me with the invoice.
Thank you very much
Corinna Nilius