Hi Luke,
We are sorry for the inconvenience.
The basic version has a limitation on the number of supported variations.
If you have products with more than 30 variations, you will need the premium version.
On the product it does not work, there are 74 variations.
The premium version will help resolve the issue.
If you have more questions or confusion, please let us know.
Thank you
Plugin Issue / Inconsistency
Luke Borg
Hello,
I am having a discrepancy in a few different products.
When I select a product, where there is a colour not available, the colours are not being crossed out. You have to select the colour, and a message pops up that says, “Sorry, no products matched your selection. Please choose a different combination”.
But I have other products that do cross out where the colour is not available. It doesn’t seem consistent. Can you please point me in the right direction? I have updated the plugin to latest version also.
I have provided 2 URLS for you to test.
1 (this one doesn’t cross out the colours when you select “Soft Drink”) – https://wholesale.aac.com.au/product/plain-roll-tickets/
2 (This one is working perfectly) – https://wholesale.aac.com.au/product/plain-silicone-wristbands/