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The plugin broke my image gallery

Good afternoon,

The plugin broke our image gallery. I already purchased the pro version of Variation Swatches for WooCommerce, because i wanted to have multiple images for the variations.

Could you please check what is wrong?

Still isnt working. Also the sticky image doesnt work in combination with the plugin. Can you look into that as well?

Golam Kibria

Hi Dennis,

The shared credential does not work.

Will you please check if you have shared the correct details with us?

Thank You

Golam Kibria

Hi Dennis,

Where have you sent in the details?

I have tried the details from this section and got an error again.

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate your additional plugins except WooCommerce and Additional Variation Images Gallery for WooCommerce Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

I am looking forward to hearing from you soon.

Thank you

Golam Kibria

Hi Dennis,

This time the login worked but this is how much we can access on your site.

We will need full admin rights to investigate the issue.

Thank You

Golam Kibria

Hi Dennis,

Sorry for the late response, it was our weekend.

It seems like a conflict with your theme.

Our plugin requires the default WooCommerce gallery option to function properly.

Your theme implements its custom gallery.

Will you please connect with them and ask them how to disable their gallery?

Hope to hear from you soon.

Thank You

So i spoke with the theme owner, but they say it is not possible to disable the gallery. I want to use a official woocommerce plugin to fix the issue. Is it possible to refund our money? The plugin isnt doing what it is supposed to do.

Golam Kibria

Hi Dennis,

You only have the basic version of our gallery plugin.

You have not purchased the premium version of it.

I am a bit confused here.

Will you please clarify on your request?

Thank You