Hi Soufiane,
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
Add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Hi !
The problem is for 2 products. Please fix BOTH, because last time I had to contact you twice, even though the issue was flagged for both in the initial ticket.
Coussin aux noyaux de cerise CALM
Housse coussin CALM
Thanks !
Hi Soufiane,
Please check your site now.
If you face this issue again, you can follow the steps below:
First, click on the reset to default option from Swatches settings on the product edit section.
Then, update your product. That should produce the desired result.
Additionally, you can utilize our drop-down to image swatches conversion feature.
Here is a tutorial on how it works.
Let me know if the issue is resolved.
Thank You
Photos for variation swatches not displayed
Soufiane El Khattabi
Hello.
The variation swatches for 2 products are not displayed. We have already encountered this problem. The problem was fixed once, but now it occurs again for the same products.
The 2 products in question are:
Coussin aux noyaux de cerise CALM
Housse coussin CALM
Please let me know what information you need to fix them again.
Kind regards