Hi SImon,
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.
=> See if the problem persists.
=> If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
Please share the product link here. So that I can check it for you.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
Add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Clicking a thumbnail doesn’t switch main product image
SImon Lopez
Hi getwooplugins team,
I have a product with variations – white and black, and on each variation, they are assigned multiple images.
With the variation white, clicking on the thumbnail switches the main product image but for black, it gets stuck.
You can see what I mean with this video – https://diregion.sharepoint.com/:v:/s/Diregion/EeuKD8vFXxNFiJS9ndi1adcBDJ5Fuu081YSCN47rolr6zw?e=eQM0hW
For the variation swatches, we used Variation Swatches for woocommerce by Cartflows. It seems to be working well on a test install with the same configuration. We’re also using Oxygen as our site builder.
What seems to be causing the issue?
Any response is appreciated. Thank you!
Simon.