Hi Calum,
Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Hi Calum,
Changing images is not a feature of our plugin, it is a feature of WooCommerce itself.
Could you disable our Swatches plugin and check whether it works without our plugin?
Thank you
We only have 1 product that uses the variation and it has multiple issues. Every other product is a single product and has zero styling issues. Would it be better if I just stop using the plugin and make 2 versions of the product we need with variation?
Hi Calum,
Yes, you can create two simple products to bypass the issue.
We can investigate the issue for you if you give us temporary admin access to your site.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
Add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you, it would be nice to be able make use of the variable product. Appreciate your offer of taking a little look.
I have updated the ticket with site details.
Thanks again.
Worth noting that I switched the position of the product images to be horizontal underneath the main product photo, as this cut off less of the first image. When it is in a vertical position on the side it loses the top 2 images. Switching from horizontal to vertical can be done in the theme. The product with the issue is this… https://olvioh.com/shop/organic-extra-virgin-olive-oil-gift-set-by-alberta-iannicelli/
I contacted the theme creators and they think the issue is with the plugin.
Hi Calum,
You did not add images to your variations.
I have added images for testing.
Please remove them and add the appropriate images.
Let me know if the issue is resolved.
Thank You
Thank you but where did you add that image? I don’t see anywhere in the UI to add images there?!
Insane! Thank you. I can’t believe I missed that icon. Might be worth putting a little title next to it saying ‘Variation image goes here’ or something, you know what I mean? Still, I thought I looked through everything and I missed it. Thanks again, your help appreciated.
Best wishes,
Hi Calum,
I also think it is a good idea. Unfortunately, we don’t have control over it.
It is controlled by WooCommerce itself.
We get excited & honored when you use our plugin on your site.
If you found my support helpful, could you leave your valuable review here: https://wordpress.org/support/plugin/woo-variation-swatches/reviews/?filter=5
Your rating keeps us inspired. Is there anything else we can do for you?
Thank You
Woocommerce variation images not working
Calum Yuill
I am trying to get a basic variation working for a single product but can not get the image to switch when choosing an option.
I have tried using a custom link, attempting the wp-content url and also the permalink but still I do not see the image switching.
Any ideas?