Image swatches not working

Hi Ralph,

We are sorry for the inconvenience.

Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

The details you have shared do not work.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Hi Ralph,

Sorry for the late response; it was our weekend.

Unfortunately, you have reshared the same details, and it does not work.

I have mentioned this in my previous reply.

Please share the correct details so that we can investigate the issue.

Thank You

Hi Ralph,

I can see that you have configured global image attributes but using custom attributes.

Please replace the custom attributes with the global color attribute.

You can access the global attributes from here.

Let me know if this helps resolve the issue.

Thank You

Hi Ralph,

I am sorry for the confusion.

You can access the option from under the attributes tab.

If you have more questions or any confusion, please let us know.

Thank You

Hi Ralph,

You still have not updated the custom attributes with the global attribute.

To auto-convert the drop-downs into image swatches, you need to put the color as the first option.

You can drag and drop an attribute to reposition them.

Thank You