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Variation Swatches are not changing the color variation product pic of the product

leung ni

Hello  I added the attribute swatches of the color variation of the product but it can not change the image of the related color product of the main image on single product page. It reload the product image but can not change the image according to the color swatches. I deactivated all the plugin one by one or together but there is no effect. Color swatches are not changing the product image according to there variation. Please check and let me know the issue why is it so?

Please check on this product url page:
https://zerootime.com.hk/product/zeroo-t1-the-archer-full-skeleton-tourbillon/

 

This 2 staging site was opened for test only, feel free to edit or delete anything.

Staging site
1. https://zerootime.com.hk/test

2, https://zerootime.com.hk/variation-swatch
same login details

Thank You

Hakik Zaman

Hi leung,

Thanks for getting back to us.

You have so many console errors on your site: https://paste.pics/PIB8J‘

Firstly, Please fix all of them first to avoid any unexpected issues. Our plugin is built on the latest WordPress jQuery version. One of the console errors (from our plugin) is coming for jQuery 3.6.0 where the default jQuery version is 3.7.0.

For your information, jQuery is a built-in library of WordPress. You are forcing the jQuery again inside your site.

Please check this screenshot: https://paste.pics/PIB9J

I can see you are using WordPress 6.3.1 and the default jQuery version of WordPress 6.3.1 is 3.7.0. Please check this screenshot: https://paste.pics/PIB91

Also, you can check this official article on WordPress to learn about the jQuery version: https://make.wordpress.org/core/2023/07/18/miscellaneous-developer-changes-in-wordpress-6-3/

Please use the default jQuery version to avoid any unexpected issues.

Thank You

leung ni

hi, i have set 2 staging site for your testing use, you can feel free to edit anything no matter jQuery or what.

All plugins in my site works well, instead of this but it work well before i create this ticket too.

leung ni

As you said, we are using  WordPress 6.3.1 with  jQuery 3.7.0, the problem probably is why the site runs jQuery 3.7.0 but your plugins are still going on with  jQuery 3.6.0?

(As you said: One of the console errors (from our plugin) is coming for jQuery 3.6.0 where the default jQuery version is 3.7.0.)

Hakik Zaman

Hi leung,

The errors are coming from your custom JS: https://paste.pics/PIBKF

hi, i have set 2 staging site for your testing use, you can feel free to edit anything no matter jQuery or what.

It is beyond our support scope when you add your own script or it is coming from any third-party plugin.

So, if you are a developer, fix it first. If you have a developer, please contact him/her to fix it for you.

You can check our Support Policy here: https://getwooplugins.com/support-policy/

Thank You

leung ni

Hi, feel free to delete that code in the staging site. We are talking about your plugin bug, not a css code which is not even about the product part.

As you said, we are using  WordPress 6.3.1 with  jQuery 3.7.0, the problem probably is why the site runs jQuery 3.7.0 but your plugins are still going on with  jQuery 3.6.0?

(As you said: One of the console errors (from our plugin) is coming for jQuery 3.6.0 where the default jQuery version is 3.7.0.)

leung ni

also, fyr, that code you keep mentioning is a code in theme part which works for the transparent header, if you keep saying that it will affect the product part or even your plugin… – delete that please

Hakik Zaman

Hi leung,

As you said, we are using  WordPress 6.3.1 with  jQuery 3.7.0, the problem probably is why the site runs jQuery 3.7.0 but your plugins are still going on with  jQuery 3.6.0?

Our plugin will work with the WordPress default version 3.7.0. As I said before, you are forcing a jQuery CDN: https://paste.pics/PIB9J

also, fyr, that code you keep mentioning is a code in theme part which works for the transparent header, if you keep saying that it will affect the product part or even your plugin… – delete that please

It is beyond our support scope when you add your own script or it is coming from any third-party plugin.

So, if you are a developer, fix it first. If you have a developer, please contact him/her to fix it for you.

You can check our Support Policy here: https://getwooplugins.com/support-policy/

Thank You

leung ni

Hi, it’s not us, it’s your plugin or unknown reason. We do not add any JS code or customer script

Is it clear enough?

 

Hakik Zaman

Hi leung,

Hi, it’s not us, it’s your plugin or unknown reason.

Unfortunately, our plugin doesn’t add any jQuery. We use the default jQuery from WordPress.

We do not add any JS code or customer script

Then contact the theme/plugin author to resolve the console errors by deactivating our plugin.

Also, remove the additional jQuery CDN from your site https://paste.pics/PIB9J

If you are reading and seeing my replies you will understand the additional jQuery is coming from an Elementor Widget.

Thank You

leung ni

Can you just keep it simple by unactive all non-related plugin? I have tried and it didn’t help, so i know it’s plugin’s problem and i come and create the ticket.
I just want the problem to be solved, I have been waiting for 2 weeks.

leung ni

Try not to keep saying not your problem and ask me to solve what or do what, please.

I have already been waiting for 2 weeks on the last ticket.

Hakik Zaman

Hi leung,

It’s your wish you may follow our instructions to resolve it or not.

You are not following our instructions to resolve your issue.

I hope you already know if your site contains one console error rest of the Javascript will not run.

You will face so many unexpected issues. So, please do as I said in my last reply.

Thank You

leung ni

hi, try fix your plugin’s bug instead to ask your paid customer go and find other plugin’s customer service. thanks

 

leung ni

Can you just keep it simple by unactive all non-related plugin?
If you dont know how to unactive, tell me i can help u.

Hakik Zaman

—

Hakik Zaman

Hi leung,

If you are not willing to understand or are unable to read our replies. We have nothing to do. 

We can’t fix your console errors because those are not coming from our plugin.

Open a new ticket regarding a refund. WE WILL GIVE YOUR MONEY BACK.

Thank You

leung ni

we are solving problems, please be professional.
If you guys are not able to fix it you should tell me to refund in the first day, not after waiting for 2 weeks.

leung ni

also, you keep mentioned the JQuery, please check “https://zerootime.com.hk/test/” i can note see the error you mentioned in this pic  https://paste.pics/PIB9J

leung ni

Or actually your plugin can not work with elementor?

leung ni

hi, the first few sentences is a professional reply. Maintain your professional attitude by solving problems not attract your client.

From the beginning, you keep saying jQuery3.6 problem, I show you there are no this problem in site(https://ibb.co/KKqt4NV) and staging site(https://ibb.co/KKqt4NV).

And ok you now say

[Yes, https://paste.pics/PIB9J this additional jQuery is not present on this test site: https://zerootime.com.hk/test/

That’s why everything is working well here: https://zerootime.com.hk/test/?product=zeroo-m3-the-lyra-classic-skeleton-mechanical-automatic]

You can not say everything is clear without checking the site, as you see it’s now some product work some didn’t: https://zerootime.com.hk/test/?product=zeroo-dt1-the-gemini-double-tourbillon

Please check

leung ni

Stop talking about refunds OK? Solving the problem is not by refund.

You let me wait for 2 weeks…I’m waiting for problem-solving not a refund, can you refund my time?

leung ni

ok, good reply. Wait let me try

 

Hakik Zaman

Hi leung,

Please check my first reply.

I have already mentioned about the jQuery version.

You were ignoring it from the beginning. To get support you have to help us to help you.

Thank You

leung ni

hi, do you think you are clear in the first reply as you did in the last reply? If you think yes than ok thanks.

Hakik Zaman

Hi leung,

It depends on how you accept my replies 🙂

Here is a screenshot: https://paste.pics/PID41

By the way thanks for your patience 🙂

Thank You

leung ni

Wow very clear.

A little Suggestion, better next time you reply clearly like this
” remove that widget which is forcing additional jQuery.”

instead of
“You have so many console errors on your site: https://paste.pics/PIB8J‘. Firstly, Please fix all of them first to avoid any unexpected issues. ”

or

“So, if you are a developer, fix it first. If you have a developer, please contact him/her to fix it for you.”

or

“Open a new ticket regarding a refund. WE WILL GIVE YOUR MONEY BACK.”

Anyway it’s okay that we might can solve it in the end, Thanks 🙂

I will check for additional jQuery for this product: https://zerootime.com.hk/test/?product=zeroo-dt1-the-gemini-double-tourbillon and get back to you after try remove that widget which is forcing additional jQuery.

Hakik Zaman

Hi leung,

” remove that widget which is forcing additional jQuery.”

We are not giving support for the Elementor plugin. That part is coming from another plugin. We have also some Support Policies.

Thank You