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Public
Ticket #139661
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Hi Nick,
Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you
Hi Golam,
I did a plugin compatibility check and noticed that the issue arose due to my theme’s core plugin. Of course, I cannot deactivate it as it is the core plugin.
Here is the link for my theme: https://themeforest.net/item/rey-multipurpose-woocommerce-theme/24689383?gclid=Cj0KCQjwmICoBhDxARIsABXkXlLhawSjt83xcWUyWeiJvTCGt8meG342g4vQP__oZ94Z_xEgVdcsbfMaAji2EALw_wcB
What should I do now to fix it?
Thanks,
Nick
I have also updated the ticket to include the site credentials.
Hey,
Have you made any modifications to my website, please?
I am also trying to make some changes so we might have conflicts. Please let me know what changes you’ve made in order to revert them if I want to. Your plugin still does not work as it was expected. The URLs are fixed but the design on the front is not ok.
Please let me know.
Thanks
Hi,
Finally, your plugin doesn’t work with my theme. I need a refund, please.
Please let me know.
Thanks,
Nick
Hi there,
I have made some progress and I will use your plugin if you can help me with 4 issues.
Check this product please for testing: https://woocommerce-1105057-3872632.cloudwaysapps.com/product/bergerac
Could you make the URL change when choosing a variant on the product page?
Could we remove the white tick icon from the selected variant on the product page?
Can I add more photos to my variants? But I don’t need them as a gallery, I need them to be stacked as my product photos appear.
Can I remove this “Clear” variations option?
You can log in here:
https://woocommerce-1105057-3872632.cloudwaysapps.com/wp-admin
user: 139661
password: 139661
I am kindly waiting for your response.
Thanks,
Nick
Hi Nick,
Could we remove the white tick icon from the selected variant on the product page?
Can I remove this “Clear” variations option?
I have added CSS to the customizer to fix them for you. This is the new outlook.
Can I add more photos to my variants? But I don’t need them as a gallery, I need them to be stacked as my product photos appear.
Unfortunately, this is not possible with the plugin right now
You can add your feature request here: https://storepress.fider.io/
Could you make the URL change when choosing a variant on the product page?
We will need more time to investigate the issue. Hopefully, I will be able to share an update on this next Sunday.
Note: I did not make any changes to your site prior to adding the CSS.
Thank You
Hi Golam,
Thanks for your help.
Please let me know about the URL fix as it is the most important one, otherwise, we cannot have shareable URLs and we will not be able to use your plugin at all.
Thanks,
Nick
Hi Nick,
I hope that you are doing great.
Your theme’s core file tried to customize our plugin’s functions.
We have updated our code for the shareable URL but they still have an older code base.
Due to this conflict, it does not work.
Unfortunately, we don’t have anything to do from our end.
Only they can resolve the issue by updating their code.
Will you please share the issue with them so they can take the action?
Hope to hear from you soon.
Thank You
Product Variation URL is not shown
Nick Avramidis
Hi,
I have purchased the Variation swatches plugin and clicked to show the URL for variations on product pages. (That’s the reason I bought this plugin tbh) but the URL is not shown when changing variations.
You can check here the current behavior:
https://woocommerce-1105057-3872632.cloudwaysapps.com/product/drake
What should I do?
Thanks,
Nick