Hi Jamie,
Thanks for reaching out to us. Please flush your object cache/server-side cache from the hosting settings not from the WordPress backend.
If it doesn’t help please temporarily disable your Caching plugin and flush the object cache.
Hope to hear from you soon.
Thank You
Hello,
I am afraid I am not sure how to do this. I am not a developer and he is out of the country.
I use plesk to manage the server through fasthosts and cannot see this option there?
Hi Jamie,
Please contact the hosting support to flush the object cache/server-side cache.
They will help you to flush it.
If that doesn’t help please temporarily disable your Caching plugin (you are using on your site).
Hope to hear from you soon.
Thank You
Hello,
I am not using a caching plugin and on the server side the object cache has been done/ server restart and it hasn’t changed.
Jamie.
Hi Jamie,
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
Add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Thank you.
New user details have been added to the ticket for you to use.
Many thanks.
Jamie.
Hi Jamie,
Unfortunately, you didn’t provide the admin access. So, I can’t visit your dashboard area to inspect.
Please give me temporary admin access to inspect it properly.
Hope to hear from you soon.
Thank You
Sorry, done now and have updated the password also in the ticket.
Hi Jamie,
I have successfully entered the dashboard. Unfortunately, I didn’t find a variable product on your site: https://paste.pics/PCED3
Can you please give me an exact product link where I can inspect the issue?
Thank You
They are all variable product as we have multiple sizes available for each product. Take a look at the website. If you go into a product in teh back end you will see multiple attributes etc..
Hi Jamie,
I have already searched variable product on the backend and found this result: https://paste.pics/PCED3
Can you please give me a link to a product?
Thank You
you also have to select a category such as “boots shoes” to bring up the variable products
Hi Jamie,
You have several console errors from PayPal: https://paste.pics/PCEHY
I hope you know once one script fails to load rest of the scripts will not apply on the web page.
From my inspection, the issue is coming from your theme. I have installed a plugin Health Check & Troubleshooting.
It is not working with your theme. So, there is a high chance your theme was not developed by following WordPress standards.
You will also face issues with your PayPal plugin as well. So, wait for the developer and ask him/her to temporarily switch to another theme or fix the theme.
Till then you can temporarily deactivate the Swatches Plugin. But you will get the errors on your site even if our plugin is disabled: https://paste.pics/PCELF.
I hope I could clear up your confusion.
Thank You
Variation Swatches – Cannot add to cart
Jamie Lee
Hello,
I have VS Pro ad after woocommerce and wordpress updates I can not longer add any in stock product to the cart. You cvan click on/ highlight a size in a product that is in stock (only show in stock which is what we wanted) but cannot add the product to stock. If I disable both VC and the pro version the old drop down box appears and it works.
Please help promptly.
Jamie.