Hi Anthony,
We are sorry for the inconvenience. I think you created the ticket but did not submit it.
Unfortunately, the URL is not loading on our end.
Did you try deactivating our plugin?
Does it work properly without our plugin?
Let me know if the URL is loading properly on your end.
Thank You
The links are good and they work fine. What country are you in? We may have a block on your country at the server level. If you let me know I can whitelist you. We really need help getting the plugin to work and the links I provided are correct and work fine.
Thanks
Hi Anthony,
I am trying to access the link from Bangladesh.
Please check if we are blacklisted from your server.
BTW, does it work properly without our plugin?
Thank You
We have removed the block and you should now be able to access the website.
When you ask me this question “BTW, does it work properly without our plugin?” it reveals to me that you did not understand the issue we are having. Please follow these instructions to see exactly what is happening.
The issue is the wrong photo is being displayed as describes below. It does work correctly on one product but not on all the rest. Below I have provided specific examples of one that is working and one that is not.
Click on the product page link below and you will see an example of the photos working correctly just like they should:
Click on a color option and it will appear in the larger photo box
Now click on the larger photo and it will open in a light box to a lager photo of that color choice
This is how it is supposed to work. This is how we want all of the rest to work
https://dev3.akseo.com/product/g-i-spinners-4-approx-1-4-oz/
The link below is an example of the photos NOT working correctly.
Click on a color option and it will appear in the larger photo box
Now click on the larger photo and it will open in a light box to a larger photo but it will be the wrong photo
This is not how it is supposed to work
https://dev3.akseo.com/product/bottom-fish-jigs-approx-6-oz/
Please help us with this. We want to launch our store soon and this issue must be corrected. It seems to be a malfunction of the plug in but we are not sure why it is happening.
Hi Anthony,
I am sorry for the inconvenience and the misunderstanding.
It seems that our plugin has nothing to do with the issue.
I have deactivated our plugin and checked your product.
You still have the issue. Here is a screencast I made during my investigation.
Please check this and let me know if I am missing something.
Thank You
Variation photos not working correctly
Anthony Davis
I am a developer and we purchased your Variation Swatches for WooCommerce – Pro plugin. Please respond to my email at [email protected]
The issue is this:
When you click on the variation photo it appears in the larger product photo box as it should. However, when you click on the larger photo box the image that appears is the main product photo instead of the variation photo that should blow up in light box. It actually works correctly on just one product but all the others do not work correctly. Can you help?
It is working properly on this page:
https://dev3.akseo.com/product/g-i-spinners-4-approx-1-4-oz/
It is NOT working properly on this page or any other product page:
https://dev3.akseo.com/product/bottom-fish-jigs-approx-6-oz/