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Problem with variation images not displaying

Hello,

I installed your plugin and it works perfectly on the product pages. There is a round image showing all the color variations available, and when I click on it the right variation image appears.

The problem is on the website, when I add a block “PRODUCTS”. The image product is displayed, under it the swatches, but when I click on the swatches, the variation image does not appear, it is like if the product image was frozen. If I add gallery images, the first image of the gallery will display on hover, but the variation images still won’t.

You you please help me ? Thank you very much,
Kelly

Hakik Zaman

Hi Kelly,

Thank you for reaching out to us. Please record me reproducing your issue using a tool like this- https://www.useloom.com

It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Hi Hakik,

Did you have a chance to look at my problem ? Do you need more infos from me ?

Thank you for your help !

Kelly

Hakik Zaman

Hi Kelly,

I am sorry for my late response. We were on our weekend leave since Thursday.

I have added the necessary product wrapper and image selector here: https://paste.pics/OSPOO

Please check now and don’t forget to clear your caches like- browser cache, caching plugin cache, and server-side cache.

Hope to hear from you soon.

Thank You

Hi Hakik,

Ups it’s true we’re the weekend, I’m sorry ! I was travelling for work and did not realize, sorry !

Thank you for your quick answer and for resolving the problem 🙂

I wish you a nice Sunday and best regards

Kelly