Hi Griet,
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
BTW, have you installed the premium module on your site? You can follow this installation guide if you have not installed that yet.
Hope to hear from you soon!
license key
Griet Vandermeersch
Hi,
I do not find the files where I can add the license key that I bought.
The license key tab is missing (see attachment).
Thanks!
Regards,
Griet