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Conflict with the extension and display on my website

Hector Delesse

Hello,

When I’m on my product page, the two first product lines don’t switch to the secondary image on hover when I put my mouse over the image (which is the desired behavior). But for the others lines it works. When I desactivate your extension it works well again, so I suppose that it comes from your product.

Could you please handle this ? thank you

 

 

Hakik Zaman

Hi Hector,

Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this: https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you

Hector Delesse

Hello,

Thank you for your answer. As you can see on this loom video, your extension effectively creates the discrepancy. Could you please help with this? Do I miss a setting?

Thank you,

 

Hector

Hakik Zaman

Hi Hector,

Unfortunately, your mic was not enabled during the recording of the video. By the way, your issue is the second image on hovering is not working while you enabled our plugin.

If I am right, can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank You