Variations not selecting on certain products

Hi Clinton,

Thanks for reaching out to us. We are sorry for your inconvenience.

Please flush your object cache. If you have no idea how to do it. Please contact your hosting provider to flush your object cache.

Also, clear your transient from here: https://paste.pics/OGSQB

Then try again.

Thank You

Hi Clinton,

Please exclude the following path from the caching plugin settings:

CSS Path:

/wp-content/plugins/woo-variation-swatches/assets/css/(.*).css

JS Path:

/wp-content/plugins/woo-variation-swatches/assets/js/(.*).js
/wp-content/plugins/woo-variation-swatches-pro/assets/js/(.*).js

Thank You

Hi Clinton,

Which caching plugin you are using?

Thank You

Hi Clinton,

Did you flush your object cache from the server-side settings?

If not, please flush it from the server-side settings. Check if you have any other caching services. If so, clean them all.

Also, kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except the WooCommerce and WooCommerce Variation Swatches Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Looking forward to hearing from you soon.

Thank You

Hi Clinton,

I am busy with the plugin compatibility but don’t have a solution yet.

Do you have a staging site with the same setup? If not, please create a staging site using this plugin and give us admin access to that staging site. It will help us to investigate your issue further.

I also tried updating your plugin but it gives an error

Can you please give us details on what error you are facing? A screenshot will be great to understand your issue. You can upload your screenshot here: https://paste.pics/ and post directly the screenshot link.

Hope to hear from you soon.

Thank You

Hi Clinton,

You didn’t add the license key. Please add the license key here: https://paste.pics/OGVHW

Then click here: https://paste.pics/OGVJ1

Note: Before clicking it don’t forget to flush the caches (browser cache, caching plugin cache, and server-side cache).

I am busy creating a fresh staging environment but given the size of the site this will take a while…

Sure, take your time. It will be great to inspect it on the staging site rather than ruin your production site.

Waiting for your feedback.

Thank You

Hi Clinton,

I have tested it on your staging site. From my inspection, some core JS file is not loading for the not-logged-in visitor.

I have also read the Litespeed documentation to identify the error. As per their documentation, I have disabled all the features of LiteSpeed Cache and the swatches were working as expected for both logged-in and not-logged-in users. Please check this screenshot to test it yourself: https://paste.pics/OHOR8

I think there are some configuration issues. Please contact the super support team from LiteSpeed. I hope they can show you the right direction to configure it properly.

Thank You

Hi Clinton,

Our plugin’s JS has a dependency on wp. Which is not loading properly: https://paste.pics/OHOT4 on your site.

I will try and do some more testing to see if I can isolate exactly what it is that causes the issue once cached. unfortunately the issue only appears after caching and that takes a while.

I think the best way to resolve this is to contact LiteSpeed Support. They will know better about their plugin configuration than us.

Thank You

Hi Clinton,

Here is the only nonce we have in our plugin: woo_variation_swatches_admin

Thank You