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Variation swatches do not work properly

Dear Sir/Madam,


we are using this plugin for approximately 1 year now. Since 2 weeks we are experiencing some issues with the product variations. When I click on a variation, we only get the main pictures of colours (not the additional pictures). Our website builder states that it has something to do with a new plugin update/Wordpress update.

Can someone tell me what is wrong and what I can do to fix it within a short amount of time?
Thanks in advance.

Kind regards,





Hakik Zaman

Hi Maayke,

Thank you for reaching out to us. Please kindly record me reproducing your issue using a tool like this- https://www.useloom.com
It helps me to figure out the issue quickly.

And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you