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Videos Not Showing When I select Add More Variation images or videos

Peggie Rong

Hello,

We just purchased the lifetime license and would like to be able to add videos to the product image variation gallery.  I have added a video to the media library but when I go to Add Variation Gallery Images or Videos the videos are not showing up in the media library to select.  I have confirmed they have been uploaded when I just go to wordpress media library.

Can you please assist?

Kind Regards,

Peggie

Hakik Zaman

Hi Peggie,

Thanks for reaching out to us. I am sorry to hear that you are facing this trouble.

Please check this tutorial to add videos: https://youtu.be/wopbjNkJNEc

I hope it will help you. If not, please let me know.

Thank You

Peggie Rong

Hello,

Thank you that worked.  My apologies for not looking through the documentation first!!  Intuitively it didn’t dawn on me to select an image first which makes sense as the placeholder.

You may close this ticket.

Cheers..

Peggie