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Product screen not showing properly

Peter Wild

Hi there, greetings from Germany. I am Peter.

I installed the  plugin today. Newest release.  WooCommerc VErs.
Error: Product picture is not shown, see attached image.Error screen WILD 1.jpg
Link to this product:  https://burgen-pfalz.com/shop/frankenstein-1455-vorburg-gerahmter-leinwanddruck-45x30cm/

Hakik Zaman

Hi Peter,

Thanks for getting back to us. Yes, we need temporary admin access to check it.

Here is my email: [email protected]

Hope to hear from you soon.

Thank You

Peter Wild

I wanted to add that the updt to latest pro release 1.3.17 refused to load.

Hakik Zaman

Hi Peter,

Thanks for the login link.

I have disabled this option: https://paste.pics/N9WWC because it was changing the image format to base64. The image format is not supported by our plugin.

Please check now and let me if it resolves your issue or not.

Thank You

Peter Wild

Dear Hakik
seems that the error has been resolved. Thank you so much for this successful effort and for the notice what was causing the disfunction.
I herewith cancel the temporary access as admin to my site.

Peter

Peter Wild

5-star-rating for problem solution posted. Thank you.

Hakik Zaman

Hi Peter,

Thank you so much for your kind words.

I am marking this ticket as Resolved.

Please feel free to open a new ticket if you find any issues in the future.

Thank You