Hi Vinny k,
Thanks for reaching out to us. We are sorry for your inconvenience.
it works on a product page, but however, I did the settings for when you hover on for example the colour variation, for the images of the product to change on the colour hovered on, this doesn’t work as well.
Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.
Thank you
Hi ,
please you have my website and backend details, could you kindly have a look as I won’t be able to use the use loom.com at the moment. But do feel free to look through . thanks
What I meant to say in my previous message was, The plugin works for a single product pages , but it doesn’t work for shop page on Be theme. Betheme has its own variation swatches, but I have disable that and the plugin still on working on shop page.
I did the settings for when you hover on for example the colour variation, for the images of the product to change on the colour hovered on, this doesn’t work as well.
Hi Vinny,
Unfortunately, I am unable to visit your site: https://paste.pics/MYEVE
Could you please check and confirm when it is available?
Thank You
Hi ,
Site now available . please do kindly have a look. thank you
Hi Vinny,
Unfortunately, I couldn’t check your theme code.
I have tried it also using the File Manager plugin.
Can you please enable the theme edit mode to check it for you?
Hope to hear from you soon.
Thank You
Sorry I don’t know how to do this .
I can see from this support group, people using Be theme as well have compatability issues .
Hi Vinny,
I can see from this support group, people using Be theme as well have compatability issues .
Yes, you are right. As you also see disabling the Bethemes swatches resolved their issues. Themes change the default hooks to beautify their layout. So, without knowing the theme code structure it is difficult to provide a proper solution.
Could you send us the latest version of the theme that you are using on your site? We’ll try to investigate your issue installing your theme on our local setup.
You can upload the theme file in Dropbox or Google Drive and send the download link here directly.
Looking forward to hearing from you soon.
Thank you
Hi ,
Please I would like a full refund , as plugin now working on my platform.
thank you.
Hi Vinny,
Please open a new ticket regarding your refund request.
Then I can forward this to our Sales and Marketing Team.
Thank You
please what’s the point of opening another ticket , as this is also a ticket as well, and the sales and marketing team can see our thread we have tried everything possible .
Hi Vinny,
please what’s the point of opening another ticket , as this is also a ticket as well,
It is our working process because it is not clear after reading your ticket title that you want a refund.
and the sales and marketing team can see our thread we have tried everything possible
We have a bunch of tickets every day it is not possible for them to go inside each ticket to give you a refund.
BTW, you didn’t follow my full instructions. So, you can’t say you have tried everything possible. You didn’t give full access to check your theme code and neither you provided the theme file. We can’t help you when you can’t help us.
Don’t worry our Sales & Marketing team will process your refund soon. 🙂
Thank You
I have opened a new ticket. thank you
Pro version not working properly with my Betheme
Vinny k
Hi
please can someone get back to me ASAP.
Just purchased the pro version of your variation swatches for woo commerce,
I use Be theme and have the following issues.
The variations don’t show up on the product page, and I have disabled the standard be theme variation itself for this plugin to work.
it works on a product page, but however, I did the settings for when you hover on for example the colour variation, for the images of the product to change on the colour hovered on, this doesn’t work as well.
Please could this be sorted out? if not, would kindly like a full refund.
thank you