hi, your Variation Gallery for WooCommerce plugin on some products with many images, between 10 and 15 (only on some) in my woocommerce catalog generates a critical error, I state that up to version 1.3.14 the error does not exist was, and nothing was changed in the system except upgrading your plugin to version 1.3.16. What do you think I should do?
Thank you for reaching out to us. Please kindly do a plugin compatibility check by doing these steps to identify the error :
=> Deactivate all of your additional plugins except the WooCommerce and Additional Variation Images Gallery Plugin.
=> See if the problem persists. If the issue is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.
If the plugin conflict check doesn’t help, please record me reproducing your issue using a tool like this. https://www.useloom.com
It helps me to figure out the issue quickly.
And don’t forget to add your site login details in the site login details area. I’ll check what’s happening there.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7
Hope to hear from you soon!
Both servers have the same configuration, only your plugin changes
Variation Gallery for WooCommerce version 1.3.16 production site
Variation Gallery for WooCommerce version 1.3.14 internship site
It’s a staging site, please log in here and try to reproduce your issue here.
So that I can send it to the development team to check. Please reply to me here once you are done.
Note: I have added some necessary plugins and sample products. Please try to replicate your issue for only one product.