Hi Level,
Thanks for reaching out to us.
Did you temporarily disable the Additional Variation Images Gallery plugin to check if it is loading images or not?
Hope to hear from you soon.
Thank You
Images on all other site is loaded correctly.
If I turn off the plugin, there is no gallery at all on the product page.
All other places in the site display the images through the cloudinary platform without any issue, can you please look into that?
Hi Level App,
Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.
Thank you
Hey I investigated the issue more and I find that whenever I use a CDN like Amazon S3 or Cloudinary to store the images (without storing them locally) there is bug in loading the images with the plugin. in some case the image is loaded and in some case the image is not (its randlomly)
I am attaching a video that demonstrate the problem
https://www.loom.com/share/590d60ee182e402daea32c5bff9993ed
You can see that on our test site using this link:
https://barg.sg-host.com/product/6-claw-solitaire-2/?diamond_id=12110
Hi Ron,
From my inspection, the images are not loading even on the backend: https://paste.pics/N6QXB
Can you please disable our gallery plugin? Then add images from Cloudinary for the product gallery here: https://paste.pics/N6R1D
Then check whether images are loaded from Cloudinary for the default WooCommerce Gallery or not.
Hope to hear from you soon.
Thank You
I have bug with cloudinary plugin
Level App
I am using cloudinary plugin and the images are stored on cloudinary, all images on site work perfectly except of the images on your plguin. sometimes the url in not right (not fetching from cloudinary).
Can you please check that?
Url for exmaple ->
https://barg.sg-host.com/add-setting/?diamond_id=10805&type=ring
and choose a ring