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Thumbnail products doesn’t show no more.

Olabisi Omowumi


I just updated the plugin and it seems like the thumbnails images/video in product page doesn’t show up anymore (even if I do have images setted up). I checked the set up of the plugin, nothing has change. I use TOTAL CACHE 3W for the cache system but I never needed to exclude from cache anything from the plugin before. That’s why I think the problem is caused by the update I did this morning (French time).  Could you please help me ?

Capture d’écran 2023-03-24 114714.pngCapture d’écran 2023-03-24 114811.png

Olabisi Omowumi

I really need your help on this issue, could you please check as soon as possible ?


Hakik Zaman

Hi Olabisi,

Thanks for reaching out to us.

Could you record me reproducing your issue using a tool like this? https://www.useloom.com
It helps me to quickly figure out the issue.

Thank you