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Public Ticket #130867

Problem incorporating Youtube video

Luca P

2 years ago

Hello!
I have a problem incorporating YT videos on my website.

This is the page: https://siawear.com/shop/tank-top-city-rib-seamless/?attribute_pa_color=black&attribute_pa_size=m-l, you can see that is visible in the fourth picture

This is the video: https://youtube.com/shorts/2fN9ryYP4B0, incorporation setting is allowed on another website

I get this error everytime: Si è verificato un errore. Riprova più tardi. (ID riproduzione: kF6uh60mY09rCO8v)
Ulteriori informazioni

Please let me know, thank you!
Sia

Luca P

2 years ago

Hello! I have to remove the video as I think it is connected with this error, that we never had

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Warning: Trying to access array offset on value of type bool in /var/www/u0001719/data/www/siawear.com/wp-content/plugins/woo-variation-gallery-pro/includes/class-woo-variation-gallery-pro-frontend.php on line 100

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Luca P

2 years ago

Luca P

2 years ago

The last error is left even after I deleted the video, what a problem.

Only in those items:

https://siawear.com/shop/cropped-long-sleeve-top-power-rib-seamless/?attribute_pa_color=coffee&attribute_pa_size=xs-s

https://siawear.com/shop/mid-rise-bike-shorts-power-rib-seamless/?attribute_pa_color=blue-graphite&attribute_pa_size=xs-s

https://siawear.com/shop/high-rise-slimming-leggings-feel-strong-seamless/?attribute_pa_color=blue-graphite&attribute_pa_size=xs-s

https://siawear.com/shop/leggings-vita-alta-2/?attribute_pa_color=blue-graphite&attribute_pa_size=xs-s

Golam Kibria

2 years ago

Hi Luca,

We have released another update.

Please update to the latest version and check.

Thank You

Luca P

2 years ago

Hello!
Unfortunately after the update it is badly crashing: https://www.loom.com/share/459748a679c94649a097311866ee6cde

Luca

Golam Kibria

2 years ago

Hi Luca,

We will release an update to resolve the issue.

We have manually updated it on your site now.

Thank You

Luca P

2 years ago

Hello Golam,

Ok, great! Is the updated version 1.3.16?
Because in this case, it doesn’t work yet.

Thanks,

Luca

Golam Kibria

2 years ago

Hi Luca,

Sorry that I am not clear about your query.

I have checked your site and everything looked okay.

Do you still have the issue?

In case, if you still have the issue, please share more details about it.

Thank You

Luca P

2 years ago

Please have a look to the same product, the video it is still not playing: https://siawear.com/shop/tank-top-city-rib-seamless/?attribute_pa_color=black&attribute_pa_size=m-l.

Thank you,

Luca

Luca P

2 years ago

Golam Kibria

2 years ago

Hi Luca,

Sorry for the late response, it was our weekend.

Please follow this guide to add videos from YouTube. (Video URL)

Let me know if this helps resolve the issue.

Thank You

Luca P

2 years ago

Hello Golam,

no worries. I am aware of the full process of adding the video.

The question regards the link wich I use: https://youtube.com/shorts/2fN9ryYP4B0

There are the extra /shorts/ to it, but we need the possibility to add such a link as well for two main reasons:

product videos are usually shorts
for clothes usually, videos are vertical, not horizontal

For these reasons Youtube automatically categorizes them as shorts”.

I am awaiting your reply!
Thank you,

Luca

Golam Kibria

2 years ago

Hi Luca,

Thanks a lot for sharing all the details.

I have tested with YouTube shorts and it appears to be a bug.

We will test this further and get back to you.

Thank You

Luca P

2 years ago

Thank you, I will wait for your feedback.

Hope you can fix it soon.

Luca

Golam Kibria

2 years ago

Hi Luca,

We have released an update yesterday.

YouTube shorts should play fine now.

Did you have the chance to check it?

Thank You

Luca P

2 years ago

Hello!
Great, it’s working perfectly! Thank you.

If I can make a suggestion, I would remove if possible the info about YT and the channel, as well the links to another video at the end.

Please look at this Loom: https://www.loom.com/share/8f213fc56fa549d1a33d8ed2ea153336

Let me know, thank you.

Luca

Golam Kibria

2 years ago

Hi Luca,

Unfortunately, this feature is not currently available.

Please add a feature request here: https://storepress.fider.io/

Thank You

Luca P

2 years ago

Hello!
Just posted the request here: https://storepress.fider.io/posts/162/improvment-needed-for-product-video

Can you see the request? Have I done it correctly?
Thanks,

Luca

Golam Kibria

2 years ago

Hi Luca,

Yes, it is good.

Hopefully, our team will pick up on this soon.

Thank You

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