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Plugin Activated and Not Working on the Website And Issue with WP Rocket

Osama Saleh

Hi Team,

 

 

I need an urgent support, I was used this plugin with free version, and when I purchased the Pro version and activated, it not shown whether the plugin settings and the plugin features on the products.

 

 

Also, I have the WP Rocket and I see there is a conflict between them, when I activate the WP Rocket, the home page not shown for logged users and sometimes for unlogged users (on private browser).

 

 

Please note that I have deactivated the free version of the plugin and deleted it, does the data which I added will deleted.

 

 

Thanks in advance for your kind and fast support.

 

 

Regards,

Osama Saleh

Hakik Zaman

Hi Osama,

Thanks for getting back to us.

Please note that I have deactivated the free version of the plugin and deleted it, does the data which I added will deleted.

Our Premium/Pro plugin is an extension of the free version. You have to install and activate both the free and standard versions to enjoy all the features.

Yes, deleting the plugin will remove all the settings from your site for the gallery plugin.

Also, I have the WP Rocket and I see there is a conflict between them, when I activate the WP Rocket, the home page not shown for logged users and sometimes for unlogged users (on private browser)

Our plugin will not be applied on the home page of your site. The gallery plugin will only work on the single product page.

I hope it will clear up your confusion.

Thank You

Osama Saleh

Hello Team,

Please note that when I activated the Variation Swatches for WooCommerce – Pro with the free version and along with the WP Rocket, my site go down, my website open after more than 1.5 minute!

Would you please fix it, we need your support to proceed further

Thanks in advance for your kind support.

 

Regards,

Osama

Hakik Zaman

Hi Osama Saleh,

Could you record me reproducing your issue using a tool like a loom?
It helps me to quickly figure out the issue.

Thank you