video not working

Jamie Andrade

2 years ago

I am trying to upload a video and it doesn’t come out.

2 years ago

Hi Jamie,

Can you record me reproducing your issue using a tool like Loom?

It helps me figure it out quickly.

Thank You

2 years ago

Yes, when do we start. So I’ve tried uploading the video and as soon as I hit save the video disappears. The size of the video is 2160 x 2160

2 years ago

Hi! When will I get help?

2 years ago

Hi Jamie,

I have created a test product on your site and everything works as expected.

Can you record me reproducing your issue using a tool like Loom?

Thank You

Ticket is closed.