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Variation selection – FREE version works fine, PRO does not

Tomaz Smolej

Hello,

I have this problem: I have options that the customer has to select from: the Customer selects size, color and color of another part and the price of the item shows and the customer is able to add it to card.

But it only works with some items (you can normally select everything), but at some items it does not (when you click on the first option and then want to select the second one, the first one doesn’t really get selected)….

It works just fine with FREE version on all my items, but it does not with PRO version.

For example:
This one works fine: https://shop.smolej.si/izdelki/miza-aura-xr/
This one does not: https://shop.smolej.si/izdelki/miza-jupiter/

Thank you for any advice 🙂

Tomaz

Tomaz Smolej

Hello,

Yes, PRO version is activated.

It seems it worked for a bit with table Jupiter…. I then changed the color, thinking it fixed itself somehow, it worked once or twice and now it doesnt work again…. I thought it might have something to do with the color of the button I changed, so I clicked reset and deleted Cache….

Still doesnt work on some items, but works on others….

See: https://www.loom.com/share/abbadf59db79407bbc26546a4191770a

Works (example):

https://shop.smolej.si/izdelki/miza-aura-xr/

Does not work (some examples):

https://shop.smolej.si/izdelki/miza-venera/
https://shop.smolej.si/izdelki/miza-jupiter/
https://shop.smolej.si/izdelki/miza-xena/

It seems to me that every time that loading circle thingie (you can see it in my video) shows up over the variations, it does not work.

But if i use FREE version, that loading circle thing shows only when all the variations are already selected and everything works fine.

Deactivated and activated it again, loading circle shows before I i select any options and then it does not work.

I tried in Microsoft Edge, it shows the loading circle before I choose any variation, but it works anyway.
I tried in Chrome, it shows the loading circle before I choose any variation, but it works anyway.
I tried on my phone, it works fine.

Will try to delete my browser (Firefox) completely and reinstall it and see if there is some problem with it. But this happened on two different computers so, I will see…

Will let you know how it goes.

Thanks for now,

Tomaz

Golam Kibria

Hi Tomaz,

We have this option to disable the loader on the product pages.

BTW, how did it go?

Is the issue resolved on your end?

I have checked again and it worked fine on our end.

Thank You