Please watch the following video, where I explain the issue: Loom Video
Thanks for getting back to us. Unfortunately, the loom was not attached properly.
Will you please share the loom URL again?
Hope to hear from you soon!
We need an exact product link to check the image type.
Please share a product link to check.
Can you please confirm whether the lazyload feature is enabled or not?
I have visited the link but didn’t find the issue you mentioned.
we have disabled it, because otherwise it doesn’t work, but we want to have lazy load enabled.
FYI: From WordPress 5.5, the lazy load is a built-in feature of WordPress Core. Please check this as a reference: https://make.wordpress.org/core/2020/07/14/lazy-loading-images-in-5-5/
As far as I know, by enabling lazy load from Flatsome theme settings, the type of the image is converted into base64.
Our plugin doesn’t support the base64 format.
I want to enable the lazy loading of flatsome, but disable it for product image gallery, is this possible.
Can you please give us temporary admin access to your site? We’ll try to investigate the issue for you.
You can add new users by going to Users > Add New set the user and password for us, set the role to admin and set the info here.
And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7