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variations stopped working

Above Second

Hi,

Yesterday my customer of https://traitement-du-bois.be mentioned to me that prices where no longer visible in the back-end in order to manipulate variable products in his webshop. When I looked and compared to his other website (https://houtbehandeling.be) I saw indeed that the function “variations” was different on both (identical) websites. I immediately thought that the licence expired and went to getwooplugins to renew (as this was indeed the date to renew). So, I renewed for 5 licences and installed the pro plugin with licence. Nothing changed though, the variations still do not show.

I have added 2 images, one of https://houtbehandeling.be as it is expected to be (with licence to be renewed in March) and one of https://traitement-du-bois.be as it shows on the website with the renewed licence.

Please have a look in the LIVE website of https://traitement-du-bois.be

getwoo-houtbehandeling.png

getwoo-traitementdubois.png

Rezwan Shiblu

Hi there,

Thanks for reaching out to us.
1. Can you please temporarily deactivate our plugin and check if the issue is happening without our plugin or not?

2. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and our Plugin.

=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

3. If the plugin conflict check does not help, could you enable the default theme of WooCommerce, Storefront, and check if it is happening there or not?

If the above things does not help, please give me the exact product link.

Thank you.

Above Second

Hi,

I have another webshop live (older) with exactly the same template, wp, plugins (except the pro from you) and that site is working perfectly.

I have deactivated ALL plugins, no change.

Then I looked at core PHP and…. the older webshop is running on 7.4

The one with the variations problem is running on 8.0

That’s the ONLY difference. So I returned to 7.4 and now the variations are working correctly.

This leads me to think that your plugin is not ready for PHP 8.0 . Could this be the case?

If so, when do you think you can change securily to 8.0 as 7.4 is deprecated.

Thanks for letting me know.

Roeland