Galley and Featured Image

Hi there,

Thanks for reaching out to us.

1. Can you please temporarily deactivate our plugin and check if the issue is happening without our plugin or not?

2. Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and our Plugin.
=> See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

3. If the plugin conflict check does not help, could you enable the default theme of WooCommerce, Storefront, and check if it is happening there or not?

If the above things does not help, please give me temporary admin access to your site. I’ll check what is happening there. You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you.

Hi there,

You are welcome.

Let me know if the problem is resolved.

Thank you.