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Javascript and CSS not loading

Alex van Mosel

Hello

there is a problem with your plugin. I use the free version and I added some images on my variant products. If you check the production website https://rgo.realiseyourdreams.nl/product/r-go-extra-arm-module-zepher/ you can see there is a problem showing the gallery, no js and CSS are loading.

I checked before it was a cache plugin error or something like this but I deactivate all the plugin cache and similar. I also see on the production page, if I’m logged no errors occur and all work well… only if I am in guest mode.

Can you help me to understand?

Thanks

Rezwan Shiblu

Hi there,

Thanks for reaching us.

Could you record your issue using a tool like this? useloom.com
It helps me to quickly figure out the issue and address it immediately.

and please give us temporary admin access to your site. We’ll try to investigate the issue for you. You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Thank you.

Alex van Mosel

Hi Alex,

Thanks you for your quick reply. We had a code in our theme to deregister the WordPress Dashicons.

That was the problem and it is now solved.

Thanks again.

Regards, Alex

Rezwan Shiblu

Hi there,
Great! If you encounter any other issue you require support on, feel free to open a new ticket.

I’m happy to assist

Thank you.