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Pro Plugin doesn’t update

Ahamed Nizar

Hi,

My client purchased the Variation Swatches for WooCommerce in April 2022 and it stopped updating or working a few weeks ago. She, unfortunately,Screenshot 2023-01-11 at 12.51.21.png didn’t create a login account when buying the plugin but I do have the invoice from her purchase.

 

Please advise me on how I can get the plugin operational again.

 

Regards

Ahamed

Rezwan Shiblu

Hi there,

Thanks for reaching us.

Without creating any account your client purchased our plugin.

Let me time for checking the order and after verification, I will give you an update.

Thank you.

Rezwan Shiblu

Hi there,

If you did not create any account before purchase then after purchase the account was created automatically with your mentioned email on the checkout page.

So you can reset your password by using your purchase email.

Thank you.

Ahamed Nizar

Hi Alex,

I tried that but it says the username or email is invalid.

Regards

 

Golam Kibria

Hi Ahamed,

Check your site now.

We will send a password reset link to your client’s email.

Is there anything else we can do for you?

Thank You

Ahamed Nizar

Hi Golam,

My client hasn’t received an email. Which one did you send it to? She unfortunately has many emails.

Regards

Ahamed

 

Golam Kibria

Hi Ahamed,

We have sent the password reset link today.

Please verify if your client has received the email.

We will wait for your response.

Thank You

Golam Kibria

Hi Ahamed,

Will you please add our support-head on Skype?

Here is his email address: [email protected]

Thank You

Golam Kibria

Hi Ahamed,

I have an update for you.

This is the right email address: [email protected]

Thank You