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Disabled variation still shown on product page

Jens Eickhoff

Hi,

I tried to deactivate a variation of my product (not sellable anymore) in the variation menu. However it is still shown as an out-of-stock option on the product page. Is there any further option I need to set in order to NOT display deactivated variations, but still show out-of-stock variations that are still active?

Rezwan Shiblu

Hi there,

Thanks for reaching out to us.

Have you tried this option from the plugin settings – https://prnt.sc/U6l2Uoh1u-eC ?

Thank you.

Jens Eickhoff

Hi,

yes, this is already enabled and working fine so far.


For me there is this other use case, when I want to deactivate a variation in the variation tab (see screenshot). Normally this de-activated variation should then not be shown anymore on the product page.

Rezwan Shiblu

Hi there,

Could you send me the product link so I may check it?

and please give me temporary admin access to your site. I’ll try to investigate the issue for you.

You can add new users by going to Users > Add New set the user and password for us, set the role to admin, and set the info here.

And add your site URL, login username, and password in the site login area. Follow this guideline: https://www.useloom.com/share/27c1f2ac633c4060b2da883d946107d7

Hope to hear from you soon!

Jens Eickhoff

Hi,
I just created the new user for you and updated the ticket accordingly with all the needed credential information.

-Jens

Rezwan Shiblu

Hi there,

Have you set the user role as administrator – https://prnt.sc/5-a_KlTOyO6e ?

Please check the user details on your dashboard.

Thanks.

Jens Eickhoff

Hi,

thanks for the recording. Hiding all “sold out” products is working. Never had a problem with this. HOWEVER I just want to hide the products, that are disabled/deactiveted in the product variation configuration (see screenshot I attached earlier).

 

Rezwan Shiblu

Hi there,

Let me clear your confusion.

Disable out of stock option mean the out of stock attribute will not be clickable – https://prnt.sc/6IPgCECIE45N

Disable/out of stock variation will not show if you select the hide option – https://prnt.sc/m4ewj1yFS4zQ

Thank you.

 

Jens Eickhoff

OK, understood. So you handle “disable” and “out of stock” in the same way.
Really strange to me, to handle two independent functionalities the same. But for now I at least know about it. Thanks.