fbpx
Want To Add Extra Images Per Product Variation For Free? Download Now

“Add to Cart” button not working sometimes

Timothy Baloukjy

Hello, I have an issue where “add to cart” button sometimes doesnt work or is very slow on products with multiple variants.

check this video for a detailed explanation of the issue :

https://www.loom.com/share/a8a6b606d683407ca0ea4975cada98a2

Rezwan Shiblu

Hi there,

Thanks for reaching out to us.

I have checked your site and noticed that you are using a very old version variation swatches pro plugin – https://prnt.sc/cBPScLUGfl2o

Please update your pro version plugin after downloading it from your getwooplugins account.

and we always recommend using the latest version plugin.

Note: Before updating please take a complete backup of your site.

Thank you.

Timothy Baloukjy

bought the newest Variation swatches plugin… now i have 2 issues :

-When clicking on a specific variant, it doesn’t show the image & details of that variant, it stays as is.

-“Add to cart” button not working on variants (item not being added to cart)

Rezwan Shiblu

Hi there,

Please kindly do a plugin compatibility check by doing these steps to identify the error :

=> Deactivate all of your additional plugins except WooCommerce and WooCommerce Variation Swatches Plugin.
=> See if the problem persists. If the problem resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

If the plugin conflict check does not help, could you enable the default theme of WooCommerce, Storefront, and check if it is happening there or not?

Looking forward to hearing from you.

Thank you.